退款政策

 

Return & Refund Policy

At NUIPISP, we take immense pride in the craftsmanship and quality of our premium 100% virgin human hair products. Your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are here to help.

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 calendar days from the date you receive your item to request a return.

2. Return Conditions (Strict Hygiene & Quality Standards)
Due to strict health and hygiene regulations regarding hair products, returned items MUST meet all of the following conditions to be eligible for a refund or exchange:
 The hair must be in its original, unworn, and unwashed condition.
 The lace MUST BE UNCUT and unaltered in any way.
 The product must remain in its original packaging with all tags, satin bags, and accessories included.
 Free gifts or promotional items (if applicable) must also be returned in unused condition.

Note: Any item that has been worn, dyed, bleached, cut, restyled, or exposed to odors (such as perfume or smoke) will NOT be eligible for a return or refund.*

3. How to Initiate a Return
Step 1: Contact our customer care team at support@nuipisp.com within 30 days of delivery, stating your Order Number and the reason for the return (please attach clear photos or videos if there is a quality issue).
Step 2: Once your request is approved, our team will provide you with the detailed return shipping address and instructions.
Step 3: Carefully pack the item in its original condition and send it back using a trackable shipping method. (Items returned without prior authorization will not be accepted).

4. Shipping Costs for Returns
 Quality Issues or Wrong Items Sent: If the return is due to a defect on our end (e.g., wrong texture, length, or manufacturing fault), NUIPISP will cover the return shipping costs or send a free replacement.
 Personal Preference/Customer Reasons: If you wish to return an item due to personal preference (e.g., changed your mind, selected wrong length/color), the customer is responsible for the return shipping fee.

5. Exchanges
The fastest way to ensure you get what you want is to return the original item following the instructions above, and once accepted, make a separate purchase for your preferred style or length.

6. Refunds & Inspection
Once we receive and inspect your returned package (usually within 2-3 business days after arrival at our facility), we will notify you via email regarding the status of your refund.
 If approved, your refund will be automatically processed to your original method of payment within 5–10 business days.
 Please note that original shipping fees (if any) are non-refundable.

Contact Us
If you have any questions regarding our Return & Refund Policy, please reach out to us:
 Email:support@nuipisp.com
 Working Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)